SipSide Shipping Policy

Order Processing:

Most online orders are processed and leave SipSide within 2–4 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. During product launches, promotions, holidays, severe weather, or other high-volume periods, processing may take longer. If a material delay affects your order, SipSide will use the contact information provided at checkout to communicate available next steps.

 

Shipping Destinations, Methods, and Rates:

SipSide ships to eligible addresses within the United States. Available destinations, shipping methods, and rates are displayed during checkout and may vary based on the delivery address, order size, package weight, and carrier service selected. Any free-shipping offer, promotional rate, or event-specific shipping arrangement is subject to the terms stated with that offer. SipSide does not guarantee delivery to a destination that the checkout system does not accept.

 

Delivery Estimates:

Delivery estimates begin after the carrier receives the package and are not included in SipSide’s 2–4 business-day processing window. Carrier estimates are provided for convenience and are not guaranteed. Weather, service disruptions, peak-season volume, address issues, and other conditions outside SipSide’s control may affect delivery.

 

Tracking:

When tracking is available, a shipment confirmation will be sent to the email address provided at checkout. Tracking information may take time to update after the label is created or the package is transferred to the carrier.

 

Address Accuracy and Changes:

Customers are responsible for providing a complete and accurate shipping address. If an address needs to be corrected, contact SipSide as soon as possible. We cannot guarantee changes after an order has entered fulfillment or shipped. If a package is returned, delayed, or delivered incorrectly because of an incomplete or inaccurate customer-provided address, the customer may be responsible for additional shipping charges. SipSide is not responsible for orders delivered to the address entered at checkout.

 

Damaged, Missing, or Incorrect Shipments:

If your package arrives damaged, contains the wrong product, or is missing an item, contact contact@sipsidemocktails.com within 15 days of delivery. Include your order number/email, a description of the issue, and clear photos of the product, shipping box, shipping label, and damage. Please keep the affected product and packaging until SipSide confirms the next step. Eligible issues may be resolved through a replacement, store credit, or refund.

 

Packages Marked Delivered:

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, building staff, and nearby locations before contacting the carrier and SipSide. We will assist with available carrier information, but replacement or refund eligibility depends on the facts of the delivery and carrier review.

 

Local Pickup:

Local pickup may be available by prior written arrangement for qualifying event or large-volume orders in the Dallas–Fort Worth area. SipSide is not a public walk-in retail location. Pickup is not confirmed until SipSide provides the approved date, time, and instructions.

 

Wholesale and Event Orders:

Shipping, delivery, pickup, and risk-of-loss terms for wholesale, event, hospitality, sponsorship, or other commercial orders are governed by the applicable written quote, invoice, purchase order, or agreement.

 

Contact:

For shipping questions, email contact@sipsidemocktails.com or use the Contact page at [sipsidemocktails.com/contact](https://sipsidemocktails.com/contact).