SipSide Return & Refund Policy

 Effective Date: September 2, 2026 

SipSide wants every order to arrive correctly and in excellent condition. Because SipSide products are consumable beverages, routine returns and exchanges cannot be accepted after an order has shipped. This policy explains how we address eligible order and product concerns.

15-Day Satisfaction Process:

If you are not satisfied because an order arrived damaged, was incorrect, was missing an item, or presents a product-quality concern, contact SipSide within 15 days of delivery. Requests submitted after 15 days may not be eligible for a replacement, store credit, or refund.

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How to Request Assistance:

Email contact@sipsidemocktails.com with your order number, email, issue explanation, and photos. Keep the product and packaging until review is complete. Do not mail product back without written authorization.

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Eligible Resolutions: 

After review, SipSide may provide a replacement, store credit, or partial/full refund to the original payment method.

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Non-Returnable Products:

For food-safety reasons, routine returns or exchanges of consumable products are not accepted.

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Taste and Preference:

If a flavor is not what you expected, contact us within 15 days for review under our satisfaction process (remedies are not guaranteed for preference concerns).

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Shipping Charges:

Original shipping charges are generally non-refundable unless resulting from a SipSide error or verified carrier issue.

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Incorrect Addresses, Refused Deliveries, and Unauthorized Returns:

Replacements/refunds are not guaranteed for orders delivered to incorrect customer-entered addresses or refused deliveries.

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Subscriptions:

Cancellations or changes must be completed before the next renewal date.

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Wholesale, Event, and Commercial Orders:

Governed by the terms in the applicable written agreement/quote.

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Contact:

Email contact@sipsidemocktails.com or visit [sipsidemocktails.com/contact](https://sipsidemocktails.com/contact).